EX1 vs M2 hospitality
Side-by-side comparison of EX1 (Samsung Electronics Co., Ltd. — Robotics Team) and M2 hospitality (Shanghai Keenon Robotics Co., Ltd.) — specs, pricing, Robolist Product Score, and verified deployments. Updated daily.
Optimize comparison for buyer
Optimized for Last-Mile Delivery buyers. Priority specs lifted to the top and marked with a target.
Layer 1: Identity & Trust
Manufacturer Country
- EX1South Korea
- M2 hospitalityChina
Year First Available
- EX12019
- M2 hospitality2010
Verified Deployments
- EX10 Deployments
- M2 hospitality0 Deployments
Layer 2: Operational
Battery / Shift Runtime
- EX1—
- M2 hospitality12 hrs
Availability Status
- EX1ACTIVE
- M2 hospitalityACTIVE
Physical
Payload
- EX1—
- M2 hospitality7 kg
Robot Weight
- EX1—
- M2 hospitality60 kg
Tray Count
- EX1—
- M2 hospitality4
Compartment Type
- EX1—
- M2 hospitalityopen trays
Dimensions
- EX1—
- M2 hospitality500x500x1350
Navigation & Safety
Navigation Type
- EX1other
- M2 hospitalityhybrid
Max Speed
- EX1—
- M2 hospitality0.8 m/s
Min Passable Width
- EX1—
- M2 hospitality70 cm
Power
Battery Runtime
- EX1—
- M2 hospitality12 hrs
Auto Docking
- EX1—
- M2 hospitalityYes
Integration
Elevator API
- EX1—
- M2 hospitalityYes
Fleet Management
- EX1—
- M2 hospitalitycentralized cloud
Floor Compatibility
- EX1—
- M2 hospitalityhard floor
Display & UX
Voice Interaction
- EX1—
- M2 hospitalityYes
| ||
|---|---|---|
| Layer 1: Identity & Trust | ||
| Manufacturer Country (values differ) | South Korea | China |
| Year First Available (values differ) | 2019 | 2010 |
| Verified Deployments | 0 Deployments | 0 Deployments |
| Layer 2: Operational | ||
| Battery / Shift Runtime (priority for Last-Mile Delivery buyers) (values differ) | — | 12 hrs |
| Availability Status | ACTIVE | ACTIVE |
| Layer 3: Category Specific | ||
| Physical | ||
| Payload (priority for Last-Mile Delivery buyers) (values differ) | — | 7 kg |
| Robot Weight (values differ) | — | 60 kg |
| Tray Count (values differ) | — | 4 |
| Compartment Type (values differ) | — | open trays |
| Dimensions (values differ) | — | 500x500x1350 |
| Navigation & Safety | ||
| Navigation Type (values differ) | other | hybrid |
| Max Speed (values differ) | — | 0.8 m/s |
| Min Passable Width (values differ) | — | 70 cm |
| Power | ||
| Battery Runtime (priority for Last-Mile Delivery buyers) (values differ) | — | 12 hrs |
| Auto Docking (values differ) | — | Yes |
| Integration | ||
| Elevator API (values differ) | — | Yes |
| Fleet Management (values differ) | — | centralized cloud |
| Floor Compatibility (values differ) | — | hard floor |
| Display & UX | ||
| Voice Interaction (values differ) | — | Yes |
Insufficient data for full comparison
The following fields had no data for any of the selected robots: Price Range (USD), IP Rating, Charge Time, Hot-Swap Battery, PMS / POS Integration, Display Size, Noise Level, Languages Supported, Price (USD), RaaS / Month, Warranty
best in categoryweakest in categoryvalues differ
Trade-offs at a glance
Frequently asked
Who makes EX1 and M2 hospitality?
EX1 is made by Samsung Electronics Co., Ltd. — Robotics Team, based in KR. M2 hospitality is made by Shanghai Keenon Robotics Co., Ltd., based in CN.
When were EX1 and M2 hospitality launched?
EX1 launched in 2019. M2 hospitality launched in 2010.
How do EX1 and M2 hospitality compare on the Robolist Product Score?
EX1 scores 11/100. M2 hospitality scores 57/100. The Product Score blends specs, pricing transparency, verified deployments, and independent media coverage — see methodology for the full breakdown.
Are EX1 and M2 hospitality in the same category?
Both robots are classified as Hospitality Service on Robolist. Filters and ranking treat them as direct alternatives.
What is the realistic total cost of ownership for Hospitality Service robots?
Hardware cost is one input. Hospitality Service TCO also includes integration, training, downtime, and end-of-life. Our breakdown: Service Robot TCO Across Hotels, Restaurants, Retail, and Senior Care.
What should a buyer ask vendors when choosing between EX1 and M2 hospitality?
Spec sheets only show part of the story. Useful vendor questions cover support, lifecycle, integration cost, and references. We have a buyer-focused checklist: Service Robot SLAs and Contract Red Flags.
Going deeper — picking the right robot
Service Robot TCO Across Hotels, Restaurants, Retail, and Senior Care
9 min readService Robots
Service Robot SLAs and Contract Red Flags
10 min readService Robots
Service Robot Pilot: A 60-Day Evaluation Framework
10 min readService Robots
Build vs buy vs lease: which model fits a first deployment
8 min readChoosing Your First Robot
The hidden specs vendors hope you'll miss
10 min readReading the Spec Sheet
About this comparison
EX1 vs M2 hospitality compares two robots in the hospitality-service category. All data is sourced from manufacturer spec sheets, verified deployments, and third-party filings; see our methodology for how the Robolist Product Score is calculated.