EX1 vs Human Support Robot (HSR)
Side-by-side comparison of EX1 (Samsung Electronics Co., Ltd. — Robotics Team) and Human Support Robot (HSR) (Toyota Motor Corporation) — specs, pricing, Robolist Product Score, and verified deployments. Updated daily.
Optimize comparison for buyer
Optimized for Last-Mile Delivery buyers. Priority specs lifted to the top and marked with a target.
Layer 1: Identity & Trust
Manufacturer Country
- EX1South Korea
- Human Support Robot (HSR)Japan
Year First Available
- EX12019
- Human Support Robot (HSR)2012
Verified Deployments
- EX10 Deployments
- Human Support Robot (HSR)0 Deployments
Layer 2: Operational
Availability Status
- EX1ACTIVE
- Human Support Robot (HSR)ACTIVE
Physical
Payload
- EX1—
- Human Support Robot (HSR)1.2 kg
Robot Weight
- EX1—
- Human Support Robot (HSR)37 kg
Dimensions
- EX1—
- Human Support Robot (HSR)430x430x1005-1350
Navigation & Safety
Navigation Type
- EX1other
- Human Support Robot (HSR)other
Max Speed
- EX1—
- Human Support Robot (HSR)0.2 m/s
Integration
Floor Compatibility
- EX1—
- Human Support Robot (HSR)hard floor,low pile carpet
Display & UX
Voice Interaction
- EX1—
- Human Support Robot (HSR)Yes
| ||
|---|---|---|
| Layer 1: Identity & Trust | ||
| Manufacturer Country (values differ) | South Korea | Japan |
| Year First Available (values differ) | 2019 | 2012 |
| Verified Deployments | 0 Deployments | 0 Deployments |
| Layer 2: Operational | ||
| Availability Status | ACTIVE | ACTIVE |
| Layer 3: Category Specific | ||
| Physical | ||
| Payload (priority for Last-Mile Delivery buyers) (values differ) | — | 1.2 kg |
| Robot Weight (values differ) | — | 37 kg |
| Dimensions (values differ) | — | 430x430x1005-1350 |
| Navigation & Safety | ||
| Navigation Type | other | other |
| Max Speed (values differ) | — | 0.2 m/s |
| Integration | ||
| Floor Compatibility (values differ) | — | hard floor,low pile carpet |
| Display & UX | ||
| Voice Interaction (values differ) | — | Yes |
Insufficient data for full comparison
The following fields had no data for any of the selected robots: Price Range (USD), Battery / Shift Runtime, Tray Count, Compartment Type, IP Rating, Min Passable Width, Battery Runtime, Charge Time, Auto Docking, Hot-Swap Battery, Elevator API, PMS / POS Integration, Fleet Management, Display Size, Noise Level, Languages Supported, Price (USD), RaaS / Month, Warranty
best in categoryweakest in categoryvalues differ
Trade-offs at a glance
Frequently asked
Who makes EX1 and Human Support Robot (HSR)?
EX1 is made by Samsung Electronics Co., Ltd. — Robotics Team, based in KR. Human Support Robot (HSR) is made by Toyota Motor Corporation, based in JP.
When were EX1 and Human Support Robot (HSR) launched?
EX1 launched in 2019. Human Support Robot (HSR) launched in 2012.
How do EX1 and Human Support Robot (HSR) compare on the Robolist Product Score?
EX1 scores 11/100. Human Support Robot (HSR) scores 59/100. The Product Score blends specs, pricing transparency, verified deployments, and independent media coverage — see methodology for the full breakdown.
Are EX1 and Human Support Robot (HSR) in the same category?
Both robots are classified as Hospitality Service on Robolist. Filters and ranking treat them as direct alternatives.
What is the realistic total cost of ownership for Hospitality Service robots?
Hardware cost is one input. Hospitality Service TCO also includes integration, training, downtime, and end-of-life. Our breakdown: Service Robot TCO Across Hotels, Restaurants, Retail, and Senior Care.
What should a buyer ask vendors when choosing between EX1 and Human Support Robot (HSR)?
Spec sheets only show part of the story. Useful vendor questions cover support, lifecycle, integration cost, and references. We have a buyer-focused checklist: Service Robot SLAs and Contract Red Flags.
Going deeper — picking the right robot
Service Robot TCO Across Hotels, Restaurants, Retail, and Senior Care
9 min readService Robots
Service Robot SLAs and Contract Red Flags
10 min readService Robots
Service Robot Pilot: A 60-Day Evaluation Framework
10 min readService Robots
Build vs buy vs lease: which model fits a first deployment
8 min readChoosing Your First Robot
The hidden specs vendors hope you'll miss
10 min readReading the Spec Sheet
About this comparison
EX1 vs Human Support Robot (HSR) compares two robots in the hospitality-service category. All data is sourced from manufacturer spec sheets, verified deployments, and third-party filings; see our methodology for how the Robolist Product Score is calculated.