Human Support Robot (HSR) vs TUG
Side-by-side comparison of Human Support Robot (HSR) (Toyota Motor Corporation) and TUG (Aethon) — specs, pricing, Robolist Product Score, and verified deployments. Updated daily.
Optimize comparison for buyer
Optimized for Cleaning & Facilities buyers. Priority specs lifted to the top and marked with a target.
Layer 1: Identity & Trust
Manufacturer Country
- Human Support Robot (HSR)Japan
- TUGUnited States
Year First Available
- Human Support Robot (HSR)2012
- TUG2022
Verified Deployments
- Human Support Robot (HSR)0 Deployments
- TUG0 Deployments
Layer 2: Operational
Price Range (USD)
- Human Support Robot (HSR)Contact for quote
- TUG$107,500
Battery / Shift Runtime
- Human Support Robot (HSR)—
- TUG10 hrs
Availability Status
- Human Support Robot (HSR)ACTIVE
- TUGACTIVE
Physical
Robot Weight
- Human Support Robot (HSR)37 kg
- TUG—
Payload
- Human Support Robot (HSR)1.2 kg
- TUG453 kg
Compartment Type
- Human Support Robot (HSR)—
- TUGenclosed locked
Dimensions
- Human Support Robot (HSR)430x430x1005-1350
- TUG1168.4x1168.4x1168.4
Navigation & Safety
Navigation Type
- Human Support Robot (HSR)other
- TUGslam natural
Max Speed
- Human Support Robot (HSR)0.2 m/s
- TUG0.8 m/s
Power
Battery Runtime
- Human Support Robot (HSR)—
- TUG10 hrs
Auto Docking
- Human Support Robot (HSR)—
- TUGYes
Integration
Elevator API
- Human Support Robot (HSR)—
- TUGYes
PMS / POS Integration
- Human Support Robot (HSR)—
- TUGYes
Fleet Management
- Human Support Robot (HSR)—
- TUGcentralized cloud
Floor Compatibility
- Human Support Robot (HSR)hard floor,low pile carpet
- TUGhard floor,irregular concrete
Display & UX
Voice Interaction
- Human Support Robot (HSR)Yes
- TUG—
Commercial
Price (USD)
- Human Support Robot (HSR)Contact for quote
- TUG$107,500
| ||
|---|---|---|
| Layer 1: Identity & Trust | ||
| Manufacturer Country (values differ) | Japan | United States |
| Year First Available (values differ) | 2012 | 2022 |
| Verified Deployments | 0 Deployments | 0 Deployments |
| Layer 2: Operational | ||
| Price Range (USD) (values differ) | Contact for quote | $107,500 |
| Battery / Shift Runtime (priority for Cleaning & Facilities buyers) (values differ) | — | 10 hrs |
| Availability Status | ACTIVE | ACTIVE |
| Layer 3: Category Specific | ||
| Physical | ||
| Robot Weight (priority for Cleaning & Facilities buyers) (values differ) | 37 kg | — |
| Payload (priority for Cleaning & Facilities buyers) (values differ) | 1.2 kg | 453 kg |
| Compartment Type (values differ) | — | enclosed locked |
| Dimensions (values differ) | 430x430x1005-1350 | 1168.4x1168.4x1168.4 |
| Navigation & Safety | ||
| Navigation Type (values differ) | other | slam natural |
| Max Speed (values differ) | 0.2 m/s | 0.8 m/s |
| Power | ||
| Battery Runtime (priority for Cleaning & Facilities buyers) (values differ) | — | 10 hrs |
| Auto Docking (values differ) | — | Yes |
| Integration | ||
| Elevator API (values differ) | — | Yes |
| PMS / POS Integration (values differ) | — | Yes |
| Fleet Management (values differ) | — | centralized cloud |
| Floor Compatibility (values differ) | hard floor,low pile carpet | hard floor,irregular concrete |
| Display & UX | ||
| Voice Interaction (values differ) | Yes | — |
| Commercial | ||
| Price (USD) (values differ) | Contact for quote | $107,500 |
Insufficient data for full comparison
The following fields had no data for any of the selected robots: Tray Count, IP Rating, Min Passable Width, Charge Time, Hot-Swap Battery, Display Size, Noise Level, Languages Supported, RaaS / Month, Warranty
best in categoryweakest in categoryvalues differ
Trade-offs at a glance
Frequently asked
Who makes Human Support Robot (HSR) and TUG?
Human Support Robot (HSR) is made by Toyota Motor Corporation, based in JP. TUG is made by Aethon, based in US.
When were Human Support Robot (HSR) and TUG launched?
Human Support Robot (HSR) launched in 2012. TUG launched in 2022.
How do Human Support Robot (HSR) and TUG compare on the Robolist Product Score?
Human Support Robot (HSR) scores 59/100. TUG scores 39/100. The Product Score blends specs, pricing transparency, verified deployments, and independent media coverage — see methodology for the full breakdown.
Are Human Support Robot (HSR) and TUG in the same category?
Both robots are classified as Hospitality Service on Robolist. Filters and ranking treat them as direct alternatives.
What is the realistic total cost of ownership for Hospitality Service robots?
Hardware cost is one input. Hospitality Service TCO also includes integration, training, downtime, and end-of-life. Our breakdown: Service Robot TCO Across Hotels, Restaurants, Retail, and Senior Care.
What should a buyer ask vendors when choosing between Human Support Robot (HSR) and TUG?
Spec sheets only show part of the story. Useful vendor questions cover support, lifecycle, integration cost, and references. We have a buyer-focused checklist: Service Robot SLAs and Contract Red Flags.
Going deeper — picking the right robot
Service Robot TCO Across Hotels, Restaurants, Retail, and Senior Care
9 min readService Robots
Service Robot SLAs and Contract Red Flags
10 min readService Robots
Service Robot Pilot: A 60-Day Evaluation Framework
10 min readService Robots
Build vs buy vs lease: which model fits a first deployment
8 min readChoosing Your First Robot
The hidden specs vendors hope you'll miss
10 min readReading the Spec Sheet
About this comparison
Human Support Robot (HSR) vs TUG compares two robots in the hospitality-service category. All data is sourced from manufacturer spec sheets, verified deployments, and third-party filings; see our methodology for how the Robolist Product Score is calculated.