Relay vs Servi
Side-by-side comparison of Relay (Relay Robotics) and Servi (SoftBank Robotics) — specs, pricing, Robo Index, and verified deployments. Updated daily.
Optimize comparison for buyer
Optimized for Cleaning & Facilities buyers. Priority specs lifted to the top and marked with a target.
Layer 1: Identity & Trust
Manufacturer Country
- RelayUnited States
- ServiUnited States
Year First Available
- Relay2014
- Servi2020
Verified Deployments
- Relay0 Deployments
- Servi0 Deployments
Layer 2: Operational
Price
- Relay$26,000 USD
- ServiContact for quote
Battery / Shift Runtime
- Relay16 hrs
- Servi10 hrs
Availability Status
- RelayACTIVE
- ServiACTIVE
Physical
Robot Weight
- Relay—
- Servi35 kg
Payload
- Relay—
- Servi30 kg
Dimensions
- Relay—
- Servi486x462x1046
Tray Count
- Relay—
- Servi3
Tray Capacity
- Relay—
- Servi10,10,25
Compartment Type
- Relayhybrid
- Serviopen trays
Navigation & Safety
Navigation Type
- Relaylidar slam,vision
- Servilidar slam
Max Speed
- Relay—
- Servi0.8 m/s
Min Passable Width
- Relay—
- Servi60 cm
Min Object Detection Height
- Relay—
- Servi4 cm
Power
Battery Runtime
- Relay16 hrs
- Servi10 hrs
Charge Time
- Relay—
- Servi4 hrs
Auto Docking
- RelayYes
- ServiYes
Integration
Elevator API
- RelayYes
- Servi—
Floor Compatibility
- Relayhard floor,carpet
- Servihard floor
Commercial
Price (USD)
- Relay$26,000 USD
- ServiContact for quote
| ||
|---|---|---|
| Layer 1: Identity & Trust | ||
| Manufacturer Country | United States | United States |
| Year First Available (values differ) | 2014 | 2020 |
| Verified Deployments | 0 Deployments | 0 Deployments |
| Layer 2: Operational | ||
| Price (values differ) | $26,000 USD | Contact for quote |
| Battery / Shift Runtime (priority for Cleaning & Facilities buyers) (values differ) | 16 hrs | 10 hrs |
| Availability Status | ACTIVE | ACTIVE |
| Layer 3: Category Specific | ||
| Physical | ||
| Robot Weight (priority for Cleaning & Facilities buyers) (values differ) | — | 35 kg |
| Payload (priority for Cleaning & Facilities buyers) (values differ) | — | 30 kg |
| Dimensions (values differ) | — | 486x462x1046 |
| Tray Count (values differ) | — | 3 |
| Tray Capacity (values differ) | — | 10,10,25 |
| Compartment Type (values differ) | hybrid | open trays |
| Navigation & Safety | ||
| Navigation Type (values differ) | lidar slam,vision | lidar slam |
| Max Speed (values differ) | — | 0.8 m/s |
| Min Passable Width (values differ) | — | 60 cm |
| Min Object Detection Height (values differ) | — | 4 cm |
| Power | ||
| Battery Runtime (priority for Cleaning & Facilities buyers) (values differ) | 16 hrs | 10 hrs |
| Charge Time (values differ) | — | 4 hrs |
| Auto Docking | Yes | Yes |
| Integration | ||
| Elevator API (values differ) | Yes | — |
| Floor Compatibility (values differ) | hard floor,carpet | hard floor |
| Commercial | ||
| Price (USD) (values differ) | $26,000 USD | Contact for quote |
Insufficient data for full comparison
The following fields had no data for any of the selected robots: IP Rating, Obstacle Detection Range, Hot-Swap Battery, PMS / POS Integration, Fleet Management, Noise Level, Display Size, RaaS / Month, Warranty
ROI Comparison
Same operating assumptions across every robot — the only difference is price. Set your numbers once to see which pays back fastest.
Annual labor displaced (per robot): $50,000
| Metric | Relay | Servi |
|---|---|---|
| Investment | $26,000 | No price |
| Payback period | 6.2 mo | — |
| Net savings (5 yr) | $224,000 | — |
| ROI (5 yr) | +862% | — |
Servi has no listed price, so payback can't be computed. Contact the manufacturer for a quote.
Estimates labor-cost displacement only — not a full total cost of ownership. Actual ROI depends on integration, maintenance, training, downtime, and task fit. Converted currencies are indicative; USD is the price of record.
Trade-offs at a glance
Frequently asked
Who makes Relay and Servi?
Relay is made by Relay Robotics, based in US. Servi is made by SoftBank Robotics, based in US.
When were Relay and Servi launched?
Relay launched in 2014. Servi launched in 2020.
How do Relay and Servi compare on the Robo Index?
Relay grades AA on the Robo Index. Servi grades BBB. The Robo Index is a credibility grade (AAA … C) that blends commercial maturity, verified deployments, company standing, and independent coverage — see methodology for the full breakdown.
Are Relay and Servi in the same category?
Both robots are classified as Delivery on Robolist. Filters and ranking treat them as direct alternatives.
What should a buyer ask vendors when choosing between Relay and Servi?
Spec sheets only show part of the story. Useful vendor questions cover support, lifecycle, integration cost, and references. We have a buyer-focused checklist: Delivery Robot Vendor Selection: Insurance, Telemetry, and Fallback Procedures.
Going deeper — picking the right robot
Delivery Robot Vendor Selection: Insurance, Telemetry, and Fallback Procedures
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Last-Mile Delivery Pilots: 90 Days to a Decision
7 min readDelivery Robots
Indoor vs Outdoor Delivery: Why the Cost Gap Is Larger Than It Looks
7 min readDelivery Robots
Build vs buy vs lease: which model fits a first deployment
8 min readChoosing Your First Robot
The hidden specs vendors hope you'll miss
10 min readReading the Spec Sheet
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About this comparison
Relay vs Servi compares two robots in the delivery category. All data is sourced from manufacturer spec sheets, verified deployments, and third-party filings; see our methodology for how the Robo Index is calculated.