PAUL vs Servi
Side-by-side comparison of PAUL (MetraLabs) and Servi (Bear Robotics) — specs, pricing, Robo Index, and verified deployments. Updated daily.
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Optimized for Hospitality & F&B buyers. Priority specs lifted to the top and marked with a target.
Layer 1: Identity & Trust
Manufacturer Country
- PAULGermany
- ServiUnited States
Year First Available
- PAUL2023
- Servi2020
Verified Deployments
- PAUL0 Deployments
- Servi0 Deployments
Layer 2: Operational
Price
- PAUL$8,176 USD
- Servi$11,000–$17,995 USD
Battery / Shift Runtime
- PAUL8 hrs
- Servi12 hrs
Availability Status
- PAULACTIVE
- ServiACTIVE
Physical
Payload
- PAUL250 kg
- Servi40 kg
Robot Weight
- PAUL31 kg
- Servi—
Tray Count
- PAUL—
- Servi4
Compartment Type
- PAUL—
- Serviopen tray
Dimensions
- PAUL472 mm (L) x 640 mm (W) x 905 mm (H)
- Servi440x430x1040
IP Rating
- PAULIP44
- Servi—
Navigation & Safety
Navigation Type
- PAUL—
- Servislam natural
Max Speed
- PAUL—
- Servi1.2 m/s
Min Passable Width
- PAUL—
- Servi65 cm
Power
Battery Runtime
- PAUL8 hrs
- Servi12 hrs
Charge Time
- PAUL2 hrs
- Servi4 hrs
Auto Docking
- PAUL—
- ServiYes
Integration
Fleet Management
- PAUL—
- Servicentralized cloud
Floor Compatibility
- PAUL—
- Servihard floor
Display & UX
Display Size
- PAUL15 "
- Servi10.4 "
Commercial
Price (USD)
- PAUL$8,176 USD
- Servi$11,000–$17,995 USD
Warranty
- PAUL5 yrs
- Servi—
| ||
|---|---|---|
| Layer 1: Identity & Trust | ||
| Manufacturer Country (values differ) | Germany | United States |
| Year First Available (values differ) | 2023 | 2020 |
| Verified Deployments | 0 Deployments | 0 Deployments |
| Layer 2: Operational | ||
| Price (values differ) | $8,176 USD | $11,000–$17,995 USD |
| Battery / Shift Runtime (priority for Hospitality & F&B buyers) (values differ) | 8 hrs | 12 hrs |
| Availability Status | ACTIVE | ACTIVE |
| Layer 3: Category Specific | ||
| Physical | ||
| Payload (priority for Hospitality & F&B buyers) (values differ) | 250 kg | 40 kg |
| Robot Weight (priority for Hospitality & F&B buyers) (values differ) | 31 kg | — |
| Tray Count (values differ) | — | 4 |
| Compartment Type (values differ) | — | open tray |
| Dimensions (values differ) | 472 mm (L) x 640 mm (W) x 905 mm (H) | 440x430x1040 |
| IP Rating (values differ) | IP44 | — |
| Navigation & Safety | ||
| Navigation Type (values differ) | — | slam natural |
| Max Speed (values differ) | — | 1.2 m/s |
| Min Passable Width (values differ) | — | 65 cm |
| Power | ||
| Battery Runtime (priority for Hospitality & F&B buyers) (values differ) | 8 hrs | 12 hrs |
| Charge Time (values differ) | 2 hrs | 4 hrs |
| Auto Docking (values differ) | — | Yes |
| Integration | ||
| Fleet Management (values differ) | — | centralized cloud |
| Floor Compatibility (values differ) | — | hard floor |
| Display & UX | ||
| Display Size (values differ) | 15 " | 10.4 " |
| Commercial | ||
| Price (USD) (values differ) | $8,176 USD | $11,000–$17,995 USD |
| Warranty (values differ) | 5 yrs | — |
Insufficient data for full comparison
The following fields had no data for any of the selected robots: Hot-Swap Battery, Elevator API, PMS / POS Integration, Voice Interaction, Noise Level, Languages Supported, RaaS / Month
best in categoryweakest in categoryvalues differ
ROI Comparison
Same operating assumptions across every robot — the only difference is price. Set your numbers once to see which pays back fastest.
Annual labor displaced (per robot): $50,000
| Metric | PAUL | Servi |
|---|---|---|
| Investment | $8,176 | $14,498 |
| Payback period | 2.0 mo | 3.5 mo |
| Net savings (5 yr) | $241,824 | $235,503 |
| ROI (5 yr) | +2958% | +1624% |
Estimates labor-cost displacement only — not a full total cost of ownership. Actual ROI depends on integration, maintenance, training, downtime, and task fit. Converted currencies are indicative; USD is the price of record.
Trade-offs at a glance
Frequently asked
Who makes PAUL and Servi?
PAUL is made by MetraLabs, based in DE. Servi is made by Bear Robotics, based in US.
When were PAUL and Servi launched?
PAUL launched in 2023. Servi launched in 2020.
How do PAUL and Servi compare on the Robo Index?
PAUL grades A on the Robo Index. Servi grades AAA. The Robo Index is a credibility grade (AAA … C) that blends commercial maturity, verified deployments, company standing, and independent coverage — see methodology for the full breakdown.
Are PAUL and Servi in the same category?
Both robots are classified as Hospitality Service on Robolist. Filters and ranking treat them as direct alternatives.
What is the realistic total cost of ownership for Hospitality Service robots?
Hardware cost is one input. Hospitality Service TCO also includes integration, training, downtime, and end-of-life. Our breakdown: Service Robot TCO Across Hotels, Restaurants, Retail, and Senior Care.
What should a buyer ask vendors when choosing between PAUL and Servi?
Spec sheets only show part of the story. Useful vendor questions cover support, lifecycle, integration cost, and references. We have a buyer-focused checklist: Service Robot SLAs and Contract Red Flags.
Going deeper — picking the right robot
Service Robot TCO Across Hotels, Restaurants, Retail, and Senior Care
9 min readService Robots
Service Robot SLAs and Contract Red Flags
10 min readService Robots
Service Robot Pilot: A 60-Day Evaluation Framework
10 min readService Robots
Build vs buy vs lease: which model fits a first deployment
8 min readChoosing Your First Robot
The hidden specs vendors hope you'll miss
10 min readReading the Spec Sheet
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About this comparison
PAUL vs Servi compares two robots in the hospitality-service category. All data is sourced from manufacturer spec sheets, verified deployments, and third-party filings; see our methodology for how the Robo Index is calculated.